QA Professionals

Why You Should Test Commercial Off-The-Shelf Software

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While testing software that has already been tested during its development and is now packaged to be sold can seem like an unnecessary step, taking that packaged software straight off of the shelf and integrating it into your product’s ecosystem is not always straightforward and usually requires configuration before functioning as expected. In some cases, this new software is a dependency of other off-the-shelf software or an extension of your current systems. The risk of application bugs, misconfiguration, and other issues is high and you won’t know how the system will behave until you’ve plugged all of these interconnected applications together to determine how they operate as a whole. Testing commercial off-the-shelf software (COTS) reduces that risk and ensures the best possible integration of COTS. Our recommendations for testing packaged software are below.


Upon purchase of commercial software, you will begin integrating it into your product’s ecosystem and then validate any workflows or processes to ensure successful operation and correct output. Once the software is set up, you then need to start manually validating that the software is working as expected and whether other components are working properly as well.



Commercial software is generally updated on a regular basis. Updates can be as frequent as daily, yearly, or somewhere in between. If your system contains multiple services or components of commercial software, you should expect that the updates are not going to be aligned. This means you should stay up-to-date with the validation of each update to avoid a complex scenario of figuring out which update is causing your issues. Each update should follow with a validation that the existing operation has not been negatively impacted and changes to that software are accounted for within the integration. Manual validation takes time to complete properly and if updates occur across a selection of software within a short period of time, you will develop a backlog of queued validation requirements. Depending on the number of available personnel and their workload, running these validations could take an unexpected and extended amount of time. The validation backlog will most importantly delay bug and security fixes as well as new features from being readily available within our products ecosystem.

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software bugs imageAll software has bugs that can occur for any number of reasons. Some of those could be development restrictions, lack of software requirements during development, simple oversight, or development tool build artifacts. When a commercial software product is sold, that is generally not its final form. Updates can come frequently or infrequently, but they will come regardless. This is to be expected, as you wouldn’t want to purchase software that is no longer receiving updates. If you did so, you would have to accept the state of that software as is and work around its shortcomings as well as any defects it may contain. For software that is being supported with updates, these changes may have no impact on the integration of the software. The updates also may not require reconfiguration of the software. However, the risk is there with any update. You won’t know whether an update has a positive, negative, or neutral impact on your product’s ecosystem until you validate that software’s processes. This can be further complicated if you are looking at multiple commercial software solutions working together. How can you identify the point of failure with so many possible areas of origination? What if the bug manifests due to the combination of multiple integration points and configurations?



You need to identify these issues within the product as soon as it is viable in order to reduce the negative impact they could have on your business and the user. After an update, manually checking the software’s expected processes is generally the primary goal. If a bug is found, more time is needed to identify the cause and initiate communication with the software’s vendor. When you develop software, you are your vendor and blockers are limited but with commercial software you are limited in how far you can debug a problem and generally can only make best guesses as to the root cause. Now the vendor will need to help you resolve your issue. With any vendor you hope for the best turnaround time but this dialogue can go back and forth and if not followed up on quickly, can easily turn into a delay in resolution. During this time, you could have multiple bugs present and in varying states of resolution, requiring you manage the ecosystem with the bug present or reverting to the previous version of the software. Managing the system with the bug present will be difficult depending on how critical the bug is. You will also need to track the impacted area when updates are applied to software integrated with it. If you wind up reverting to the previous version of the software once finished, you will need to manually validate the previous operating behavior is back in place so you can resume normal operations.

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When you start to think about investing time in automating the tests, you shouldn’t fall into the trap of trying to automate everything. As you know, code created is an investment which comes with a maintenance cost. Test automation is identical and automating everything increases this cost. However, automating nothing increases your time needed to identify risk since you have to manually check the processes every time. Automation, when done right, can increase the speed, efficiency, and repeatability of your testing process. This leaves more time for diving deeper in areas which are harder or not as critical to automate and expands the areas covered, which further mitigates risk. The more areas you cover with testing the more likely you are to uncover unexpected behavior. You’ll have a better understanding of how the system is operating as a whole and feel confident in your ability to meet expectations and provide deliverables within a reasonable timeframe.

updating software imageTo get started in automating the right areas, you first need to identify your critical flows within the systems integrations and try to identify any points of failure. These points are first to be automated as they can provide the quickest feedback on whether a system is operating as expected. They can also provide first signs of failure allowing for faster identification and remediation of conflicts. Once the points of failure are covered with automated tests, you can turn to automating base functionality within your commercial software. This helps you with your next set of tests which rely on taking all or most of those small functional tests and combining them into a full end-to-end test. This allows you to validate the full workflow of your product’s ecosystem. A point to consider when identifying tests to automate is the return on investment and covering areas where a failure would exceed the cost of time to automate. By having a healthy and focused manual and automated testing solution, you can effectively find the right balance of test coverage and risk mitigation of your production system.

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You need to get your return on investment on track to maximum value from purchased commercial software. That means identifying areas where you can invest in processes to increase efficiency and speed of delivery. Test automation against commercial off-the-shelf software allows for increased efficiency and increases visibility into the production ecosystem, allowing for better risk management and preparing for change at a faster pace.

Are you interested in learning more about implementing test automation in your warehouse management system? Check out our success stories, more of our blogs, or learn more about the Cycle platform.

This post was written by:
Seth Tarrants
Manager, Quality Engineering and Automation

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