Three Steps to Change Management Starts with Unfreezing

Three Steps to Change Management Starts with Unfreezing

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Change is hard, and in the current days of rapid technological advances and COVID-19, we are all navigating a significant amount of change on a daily basis, both personally and professionally. If it is overwhelming to make a change for ourselves in our personal lives, it stands to reason that it is even more overwhelming for an organization to make a change. An organization is made up of multiple individuals, who will each have their own relationship with the status quo and will respond to changes to it in their own way. This is what makes change dynamic instead of linear: it involves people, their thoughts and feelings about how things are now, their motivations to change or resist change, and the resulting actions they take (or do not take). The actions people take (or don’t) then change or protect the status quo, which again kicks off the cycle across all group members. The final state, therefore, cannot be completely understood on day 1, because that understanding simply doesn’t exist yet on day 1.

Introducing Lewin’s 3-Step Model

It is much easier to kick off a significant change – and get some traction – if you have a simple, flexible change management framework to get you started. There are many to choose from, but I would be hard-pressed to find a simpler framework than the 3-step model for change that Kurt Lewin proposed all the way back in 1947. The 3 steps are:

Kurt Lewin 3-step model for change image

Lewin used the metaphor of an ice cube in naming the steps. For an ice cube to change its form, it must first unfreeze. As water, it can flow, change, and move. It can be refrozen into that new shape when it is in the desired shape.

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In this blog post, we will begin to explore the first step: Unfreezing. The other steps, and more details about an approach to unfreezing, are explored in a future post.

One Important Note First

One major criticism of the 3-step model is that it is too simplistic and linear for the kind of dynamic digital transformation required today. Ultimately, this is true, but I would argue that these qualities make it a good starting place for many organizations just getting started at managing change with intention. Teams and organizations starting with the 3-step model will often move to a different model when they have reached a critical mass of understanding regarding the need for a more dynamic approach. In fact, sometimes a robust, dynamic change management model is actually the initial goal of the 3-step process! (How is that for meta?)

Unfreezing: Preparing to Change

The goal of the Unfreezing step is to prepare the organization for change. This preparation involves three key processes:

  • Challenging or breaking down belief or reliance on the status quo
  • Inciting the motivation to change
  • Creating an environment of psychological safety to support the change

Unfreezing is often considered the most uncomfortable part of change, because it means challenging the status quo and suggesting there is a better way of doing something.

Simply stated, change is personal! When we work very hard and care about what we do, critical feedback about how we can do better is not always welcomed initially; we have a natural tendency to defend the way we do things. Sometimes we defend the status quo because of a rational fear of the unknown, or to avoid a perceived loss of control or mastery over our work. In particular, high-performing individuals sometimes see the quality of their work as a measure of their personal worth; following that logic, a suggestion that a change is needed can be received as an attack on an individual’s personal worth. Acceptable responses to change run the gamut from enthusiasm to rejection. Nobody is immune to becoming defensive (nor should they be), and negotiating through these natural human responses is a large part of “the work” of change management leaders. Because changing involves trying new things, making mistakes, and learning from them, the importance of psychological safety during the Unfreezing step cannot be overstated.

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One Approach to Unfreezing

One way to approach Unfreezing is to level set (first with a team of individuals you hope will drive the change) on where the organization is currently and where you want it to be in terms of a given problem or challenge. This can be accomplished through the following activities:

  • Agree on the Problem or Challenge
  • Determine Current State
  • Determine Desired State
  • Determine Gap Between Current State and Desired State
  • Identify Path to Desired State

See the follow-up blog post, where each of these activities will be explored in more concrete detail!


Embracing Innovation in WMS
Why Change Management and Test Automation Are Key
Embracing Innovation in WMS
Why Change Management and Test Automation Are Key

How can change management move from something organizations avoid at all costs to something they embrace? Similarly, how does testing turn from an afterthought into an essential part of reducing risk?
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